In Episode 18 of the Toe-2-Toe Podcast, hosts Jenn Murtland and Monica Weakley duke it out over how to provide feedback to the listing agent after a showing. Hear why Monica feels it is your professional duty to provide detailed feedback after a showing. Then hear why Jenn feels you should simply tell them your client is not interested unless you have already been in communication.
- How do you provide feedback to the listing agent?
- Monica believes that it is our job and our ethical duty to provide very detailed, very specific qualified feedback.
- A showing is the single most important evidence that a seller has to make an adjustment or to see what's real about their house.
- Lazy feedback or no feedback gives zero assistance to that agent and the seller.
- Monica has been thanked for her detailed feedback.
- You can be really honest with the seller because you have no skin in the game.
- Monica thinks providing feedback is critical.
- Jenn simply tells the listing agent her clients are not interested.
- If an agent calls her, she is more than willing to be more specific about feedback.
- Jenn feels that many agents don't read the comments.
- She feels that communication between agents is broken because of the low barrier to entry in this industry.
- Does it matter what someone doesn't like about a house?
- Jenn wonders if maybe the questions should change.
- The real question is what would prompt them to make an offer.
- Jenn would absolutely answer if she and the other agent had been in communication.
- Jenn is saying show her that she cares as a listing agent and she'll care too.
- We can raise the standard of how we show up.
- Jenn asks why she should care more than they do when it's their listing.
- In the poll they sent out, agents said you should provide detailed feedback.
- But Jenn and Monica feel the agents are lying because many don't provide feedback in reality.
- Jenn kind of likes the idea of providing verbatim feedback from buyers.
- Monica reiterates that she feels it a professional duty to provide detailed feedback to listing agents.
- Monica feels that it is her job to say to the sellers something they may not be able to hear from their own agent.
- Jenn doesn’t think that all agents are professional.
- Jenn suggests that if you're a listing agent that isn't getting through to your sellers, you can call the buyer's agent ahead of time and ask them to help you with feedback.
- Jenn feels we should ask buyers tougher questions. Ask them what it would take for them to buy the house.
3 Key Points:
- Some agents see providing detailed feedback to listing agent as a professional duty.
- Unfortunately, many agents don’t read feedback, so other agents feel that providing very minimal feedback is fine and realistic.
- Providing detailed feedback can help the listing agent get through to their sellers when the home has issues that are largely being ignored.